Technical Support Engineer L2 – Switching

Company- HP

Key Responsibilities:

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
• Demonstrate ownership of customer reported issues till resolution.
• Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.
• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.
• In-depth knowledge of the following:
  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
  • IP routing protocol (BGP, OSPF, RIP),
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

What you need to bring:

Preferred Work Experience: 

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networking in Routing/Switching domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues.
• Proven track record of implementing automation technologies.
• Network Design and implementation experience in Datacenters would be a plus.

Platform Knowledge:

Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Preferred Certifications: – CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)